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Frequently Asked Questions
When will my order arrive?
UAE orders are delivered within the same day to 2 business days. International orders arrive within 3–6 business days.
Do you offer international shipping?
Yes, we ship internationally.
How do I start a return or exchange?
Email support@delneiro.com within 14 days of receiving your order. Please ensure the item is unused, with original tags and packaging.
Can I change or cancel my order?
Orders can only be modified or canceled within 1 hour of placing them. Please contact us as soon as possible at support@delneiro.com.
Do you offer store credit or refunds?
Refunds are processed to the original payment method once the return is approved and received. Store credit is not offered at this time.
How do I know what size to order?
Each product page includes size guide. For further assistance, feel free to contact us.
Are your products true to size?
Yes, our pieces are designed to fit true to size unless otherwise noted on the product page.
Do you restock items?
Some styles may be restocked based on demand. Follow us on Instagram or subscribe to our newsletters for updates.
What is your approach to sustainability?
We follow the highest standards in production, with every piece undergoing strict quality inspection. Our fabrics are responsibly sourced from various regions to ensure both quality and reduced environmental impact.